Refund policy

<h3>Return and Refund Policy</h3>

<p><strong>General Policy:</strong> Please note that we generally <strong>do not offer returns or refunds</strong>. All sales are final. We only offer options for <strong>repairs</strong> or <strong>exchanges</strong> in specific cases.</p>

<p><strong>Exchanges & Repairs:</strong> If you wish to exchange an item or request a repair, you must contact us within <strong>14 days (2 weeks)</strong> of receiving your order. To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.</p>

<p><strong>How to proceed:</strong> If there is an issue with your order, please contact us immediately at <a href="mailto:hi@ezgipolat.com">hi@ezgipolat.com</a>. Do not send items back to any address without prior confirmation from our team. We do not provide a public return address; all cases will be handled individually via email.</p>

<p><strong>Damages and Issues:</strong> Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right through repair or exchange.</p>